Citroën India, under its Corporate Agency license, has signed a strategic partnership with ICICI Lombard GIC for insurance services on its vehicles. Citroën India will now offer best-in-class products and services for insurance to its customers through its existing insurance partner Bajaj Allianz and the new partner ICICI Lombard GIC. With an aim to further enhance the customer experience and product offerings, Citroen India has signed a corporate agency agreement with ICICI Lombard GIC. This strategic partnership will ensure that Citroen customers now have more options to select the insurance coverages that suit their specific requirements. Being the largest private player in the motor insurance industry, ICICI Lombard GIC will offer customers the best industry services for faster claims settlement through various technology-based solutions.
Mr. Shishir Mishra, Director & Head – S&M Synergies, Citroen India
Mr. Sanjeev Mantri – Executive Director, ICICI Lombard GIC
Mr. Puneet Sabharwal, CFO, Citroen India
Standing (from Left to Right) :
Mr. Nitin Khanna – Head – Motor Business, ICICI Lombard GIC
Mr. Ravi Batra, Head – Finance & Insurance, Citroen India
Mr. Bipin Mundada – Head Retail Product & Strategy, ICICI Lombard GIC
ICICI Lombard GIC:
Mr. Sanjeev Mantri – Executive Director
Mr. Nitin Khanna – Head – Motor Business
Mr. Bipin Mundada – Head Retail Product & Strategy
Citroen India :
Mr. Shishir Mishra, Director & Head – S&M Synergies
Mr. Puneet Sabharwal, CFO
Mr. Ravi Batra, Head – Finance & Insurance
Some of the key offerings from ICICI Lombard GIC will include:
· 24 X 7 Dedicated helpline for Claims Management and Customer Service
· ICICI Lombard Take Care App & Website for claims support
· Claims Live Video Inspection – InstaSpect
· Digital Claim Document Submission
· E-Claims – Contactless Claim Process
· Virtual Survey for Claim Settlement
In addition, unique add-on products like EMI Protect, Emergency Medical Expenses, Battery Protect will be offered to Citroën India customers.
Saurabh Vatsa, Brand Head, Citroën India says “As a customer-centric brand, Citroën has strived to make the vehicle buying journey as comfortable and seamless with a wide variety of unique services and digital enablers. Currently, Citroën India provides attractive insurance products and services through Bajaj Allianz, and to further enhance the reach and strengthen our product offerings, we are excited to partner with ICICI Lombard GIC, the largest private sector insurer in India. With this partnership, our customers will be able to choose from a bouquet of unique products and services.”
