Mercedes-Benz today reiterated its focus and commitment towards customer service by inaugurating another state-of-the-art service facility in Kolhapur. The facility is Trinity Motors’ 3rd outlet in the state of Maharashtra and 94th outlet of Mercedes-Benz in India. Spread across an area of 52,000 sq. ft., the facility is set up in one of the fastest emerging markets and underlines Mercedes-Benz’s relentless focus on creating new experiences in the area of customer service.
The service facility is strategically located off the Bangalore highway and is designed to be a one-stop-shop solution for all the service requirements. Mr. Martin Schwenk, MD & CEO, Mercedes-Benz India & Mr. Gaurav Ghatge, Executive Director, Trinity Motors inaugurated the service facility.
• This year Mercedes-Benz India celebrates 25 years in India
• The state-of-the-art service facility is strategically located right off the Bangalore highway and easily accessible for customers in Kolhapur and adjoining areas
• The bespoke service facility is spread across a massive 52,000 sq. ft. plot with 4 dedicated service bays for preventive maintenance and general repair
• The facility is designed in a modular structure and can be expanded in the future
• 10 professionally trained staff are hired to ensure personalized service consultation to the patrons
• The service facility is fully equipped to cater to the entire range of Mercedes-Benz cars to distinguished customers in the region
• This is Mercedes-Benz’ 15th service facility in Maharashtra and 32nd outlet in West India
• In 2018, Mercedes-Benz ranked the highest in both Customer Satisfaction Index (CSI) and Sales Satisfaction Index (SSI) by JD Power
• Mercedes-Benz has the strongest network presence among luxury car makers with 94 outlets across 47 cities
• The facility also boasts of a Digital Service Drive Kiosk, a dedicated section for Mercedes-Benz accessories and merchandise, customer lounge with innovative design elements
• Today Mercedes-Benz has the highest number of luxury service facilities in India with 94 outlets and 47 cities
• The state-of-the-art Mercedes-Benz Trinity Motors service facility is located in S. No. 489B/2, Opp Hind Gear, Near India Tiles, Sambhaji Nagar, Panad, Nagaon, Kolhapur (at Kolhapur-Bangalore highway), which is easily accessible from Kolhapur and adjoining areas
• With an investment approx. 4 crores the service facility was set up in a short span of nine months and 10 professionally trained staff
• It is spread across a massive of 52,000 sq. ft. with 4 service bays for preventive maintenance and general repairs | The service facility can serve up to 1000 cars in a span of one year
• The top-notch facility is equipped with an exquisite Customer lounge, a dedicated merchandise and accessories section and a digital service drive kiosk
