Demonstrating its commitment to a customer-first philosophy, Toyota Kirloskar Motor (TKM) today inaugurated its First Company Owned Toyota Used Car Outlet (TUCO) in New Delhi, second in India, under the brand name of “Toyota U-Trust”. Aimed at offering customers with high-quality and safe used cars, Toyota U-Trust offers convenience, transparency, and peace of mind during the process of buying as well as selling of Toyota cars. This new facility spans over a vast 15,000 square feet with a capacity to display over 20+ Toyota certified vehicles.
As a retail touchpoint intended for both buying and selling of Toyota vehicles, all cars at TUCO go through comprehensive 203-points inspection based on the global Toyota standards to determine the quality level after due diligence of documentation including service history check. The inspections also include rigorous safety, structural rigidity and performance check. With the signature ‘MARU MARU’ signifying ‘high quality precision cleaning’ exclusive to Toyota, TUCO business reinforces TKM’s commitment to fostering a transparent and reliable used car market for Toyota customers across India. Moreover, Toyota U-Trust outlets strive to replicate the ambiance and customer experience synonymous with purchasing a brand-new vehicle.
Buyers can choose from a wide variety of high-quality Toyota models, assured of complete transparency, hassle free documentation and fair competitive pricing. The digitally integrated showroom enhances the customer experience by providing holistic vehicle history and valuation. Additionally, customers can evaluate their vehicles online through the Toyota U-Trust website by selecting the ‘valuate your car’ option. Additionally, manifesting the true Toyota customer centric approach towards after sales service, TUCO certified used cars are backed with a warranty of up to 30,000kms, OR 2 years and up to 3 free services, at any Toyota Service Centres nationwide.
For sellers, TUCO offers the best price in the market whilst ensuring a peaceful and hassle-free sales process.
Sharing details on the company’s growing focus on used car business, Mr. Takashi Takamiya, Vice President, Toyota Kirloskar Motor said, “Used car business is a key pillar of Toyota’s overall business and growth strategy here in India which is also closely aligning with our vision of ‘Mobility for All’. Therefore, the expansion of TUCO with the inauguration of our first used car outlet in New Delhi exemplifies our dedication to quality, reliability, and customer satisfaction. Above all, this new outlet upholds the standards synonymous with Toyota products and our benchmark service experience.
With the Indian used car market projected to grow at a CAGR of 8% and currently being 1.3 times the size of the new car market, the sector holds significant growth potential. Our recent expansion of the Toyota Company Owned Outlet in Delhi and plans for more outlets across key cities underscore TKM’s strategy to create a seamless, transparent, and reliable used car market for our customers, emphasizing quality and safety-focused refurbishment.”
Present at the event, Mr. Atul Sood, Project Vice President, Toyota Kirloskar Motor said, “The opening of the New Delhi TUCO facility marks a significant milestone for Toyota Kirloskar Motor. We are thrilled to expand our footprint in the used car market, providing customers with a trustworthy and transparent experience to buy and sell their Toyota cars, with one roof solution for all value-added services.
Every pre-owned vehicle undergoes refurbishment by our own technicians using Toyota Genuine parts at our exclusive centres. A comprehensive 203-point inspection are conducted in accordance with global Toyota standards, ensuring superior quality and reliability. This commitment is also further reinforced by Toyota’s guarantee of hassle-free after-sales service support, ensuring a seamless and delightful ownership experience.”
Toyota Kirloskar Motor forayed into used car business in 2022 with the inauguration of its first facility in Bangalore in 2022, which made TKM the first auto manufacturer in India to offer fully OEM (Original Equipment Manufacturer)
